At tourist-online-service.com, we respect your privacy and understand the importance of handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.
We operate as both a tour provider and a travel information platform that uses affiliate links. When you book a tour directly with us, we collect the information needed to deliver that service. When you choose to book through an affiliate link, the booking process and data handling are managed entirely by the third-party provider. We do not process payments or retain personal data related to those external bookings.
This policy is aligned in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. How We Operate
tourist-online-service.com offers travel support through two service ways.
For tours and experiences operated by us, we collect personal information to confirm bookings, communicate with travellers, and provide the agreed-upon service safely and efficiently.
We also share travel recommendations through affiliate links to third-party providers, including Economybooking.com, Trip.com, Localrent.com, Tiqets, and other trusted partners. When you proceed with a booking via these links, your personal information is handled in accordance with the partner’s own privacy policy. We do not access, receive, or store this data.
Before making a booking, we recommend reviewing the privacy practices of the chosen provider.
2. Personal Information We Gather
We collect only information that is reasonably necessary for our services or to respond to your enquiries. This may include:
Your name
Your email address
Your phone number when required for direct tour services
Information you choose to provide through enquiry forms or messages
We do not collect payment details, identification documents, or booking records for affiliate services. The third-party provider manages these details.
3. How Your Personal Information Is Collected
Your personal information may be collected when you:
Book a tour directly with us
Subscribe to newsletters or travel updates
Contact us via email or website
Submit feedback, comments, or enquiries
If you provide personal information about another individual on their behalf, you confirm that you have their consent to do so and that they understand this Policy.
4. How Your Information Is Used
We use personal information for purposes such as:
Responding to enquiries and providing customer support
Managing and confirming direct tour bookings
Sending updates or marketing communications when you have opted in
Analysing website usage through anonymous data
You may unsubscribe from marketing emails at any time using the link provided in our messages.
5. Advertising and Personalisation Preferences
tourist-online-service.com and selected advertising partners may use general browsing information to display advertising that may be relevant to you. You can opt out through:
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NAI Consumer Opt-Out (https://optout.networkadvertising.org/) (US & global)
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DAA WebChoices (https://optout.aboutads.info/) (US)
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YourAdChoices Canada (https://youradchoices.ca/en/tools)
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EDAA Your Online Choices (https://www.youronlinechoices.com) (Europe/UK)
Using the AppChoices app for mobile devices:
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AppChoices for iOS (https://apps.apple.com/app/appchoices/id894822870)
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AppChoices for Android (https://play.google.com/store/apps/details?id=com.DAA.appchoices)
Please note that:
Opt-outs apply only to the device or browser used
Clearing cookies may reset your settings
Non-personalised advertising may still be displayed
6. Cookies and Analytics
Cookies are used on our website to support essential functions and help us understand how visitors interact with our content. These may include:
Essential cookies that enable site functionality
Analytics cookies that provide insight into general website usage
Preference cookies that remember selected options
You can disable cookies in your browser settings, although this may affect some site features.
7. Third Party Services and Links
Our website includes links to external travel providers for your convenience. Once you leave our site, the privacy practices of the third party apply. We are not responsible for how external providers collect, store, or use your personal information.
We recommend reviewing their privacy policies before sharing any data.
8. Sharing Your Personal Information
We do not sell or trade your personal information. We may share information only in limited circumstances, including:
When required by law or government authorities
When you have given clear consent
When engaging trusted service providers who assist with website operations or direct tour delivery
Any third party engaged by us is required to protect personal information in a manner that is appropriate.
9. Data Protection and Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Access is restricted to authorised personnel only.
While we apply appropriate security controls, no online system can guarantee absolute protection. By accessing our website, you accept that online activity involves certain inherent risks.
10. International Data Transfers
Some affiliate partners operate in other countries as well. If you choose to use their services, your information may be processed or stored outside Australia. The provider’s own privacy policy governs the handling of that information.
11. Your Rights to Access and Update Information
You have the right to request access to the personal information we hold about you and to ask for corrections if required. Requests are handled within a reasonable timeframe.
Contact us at:
Email: info@tourist-online-service.com
12. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legislation, services, or business practices. The latest version will always be available on our website.
Continued use of our website indicates acceptance of the updated policy.
13. Raising Concerns
If you have concerns about how your personal information has been handled, please contact our Privacy Officer. We will review your situation and respond promptly. Identity verification may be required to confirm your identity.
If the issue is not resolved, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.
14. Opting Out of Direct Marketing
You may opt out of direct marketing communications from tourist-online-service.com and selected partners at any time by:
Using the unsubscribe link in our emails
Contacting our Privacy Officer
Opting out does not prevent the display of general, non-personalised advertising.
15. Contact Our Privacy Officer
For privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer.